Privacy Policy

Who we are

Glowbee is the data controller responsible for your personal data. You can contact us at:

• Glowbee, Bluewater Pkwy, Dartford, Greenhithe DA9 9ST, United Kingdom
• Email: [email protected]
• Telephone: +44 1322 475475

What data we collect

When you submit a request through our order form, we collect the information you choose to provide, namely:

• Your full name;
• Your telephone number; and
• The fact that you have consented to be contacted and have accepted this Privacy Policy.

We may also collect limited technical information automatically, such as your device type and general usage of the site, where you have permitted optional cookies. See our Cookie Policy for details.

How we use your data

We use your personal data to:

• Contact you about the request you have submitted;
• Provide information about Slimiko and answer your questions;
• Keep records of your request and our communication with you; and
• Comply with our legal and regulatory obligations.

Our lawful basis

We rely on your consent as the lawful basis for contacting you following a request. Where we need to keep records to meet legal obligations, we rely on our legitimate interests and compliance with the law. You may withdraw your consent at any time by contacting us using the details above.

How long we keep your data

We keep your personal data only for as long as necessary for the purposes described in this policy, and to meet any legal or regulatory requirements. When your data is no longer needed, we will delete or anonymise it securely.

Sharing your data

We do not sell your personal data. We may share it with trusted service providers who help us operate our business (for example, telephone or IT service providers), and only where they are bound by appropriate confidentiality and data protection obligations. We may also disclose data where required by law.

Your rights

Under UK GDPR you have the right to:

• Be informed about how your data is used;
• Request access to the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request erasure of your data in certain circumstances;
• Restrict or object to certain processing;
• Request the transfer (portability) of your data; and
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]. We will respond within the timeframes set out in law.

Complaints

If you have concerns about how we handle your data, we would like the chance to resolve them. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk.

Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, but we work to safeguard your information at all times.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised update date.